SHIPPING & RETURN POLICY
Here At Optic World ,
we do our best to ensure that your lenses and frames are produced promptly and made to match your vision care needs.
You vision and your business is important to us. With our Manufactures' laboratories, expert professional staff, and frame that are delivered directly from Brand whearhouse , we can provide you not only with high quality glasses, but also with prompt processing times. By cutting out the middle man, we can produce your glasses and ship them in the shortest time as possible – all across the globe. For your convenience, all of our orders are shipped via UPS with a tracking number making it easy for you to track your glasses!
All RX Glasses are assemled and mounted in the US
ALL HOYA Upgrades of lenses are manufactured and assmbled in the US & Canada
Shipping and process times
Sunglasses / Frames (Non prescription) - ship within 48 hours
RX glasses / RX Sunglasss - ship within 5 days
shipping options :
- UPS GROUND SHIPPING between 5-7 business days
- UPS FRAME ONLY 3 DAY SHIPPING up to business days
- UPS INTERNATIONAL SHIPPING between 5-10 business days
We do our best to make returns and exchanges as simple as possible.
We are confident that you will enjoy our eyeglasses . However, if you are not completely satisfied with your eyeglasses within the first 14 days after delivery,
you are entitled to a product exchange, or a 100% store credit. No questions asked and hassle-free.
in the event that eyeglasses are returned, it shall be returned in their unused, original and merchantable condition and in their original packaging, including all accessories such as case and cleaning cloth. In the event that contact lenses returned,
it shall be returned unopened in their original, merchantable condition.
To start your eyeglasses return process, simply Customer Service at [email protected]
After you receive the returning shipping label, go to your Post Office or mailbox and send us the returned Product/s in their original packaging (as specified above), using the shipping label we have provided you with.
We will offer you:
- store credit (note that the refund/ store credit does not include the cost of any shipping that is not Standard, as mentioned in the Shipment and Delivery section above).
- Product exchange of equal or lesser value.
A return shipping label will be provided free of charge upon your request (available for Continental U.S. addresses only). A tracking number should be provided to us for all returned items. Exchanges, issuance of store credit and refunds will only be processed once the returned item(s) arrive at our facilities, and can be verified with a tracking number.
For international orders, please contact our Customer Service before sending the items back. Return shipping label will not be provided for international orders. The item should be returned in its original packaging (as specified above)
- *All store credits and exchanges are non-refundable.
- *It is the customer's responsibility to ship the item(s) back within 7 business days from receiving the return shipping label, and 7 business days from receiving authorization to return an international order. Return requests will not be processed after such timeframes.
- *Store credit is valid for 3 months from the date granted. The validity of store credit cannot be extended.
- *Store credit may not be used in conjunction with certain coupons.
- * A tracking number must be provided for the returned items of international orders.
- * Each item is entitled to a one-time, no-questions-asked, store credit (does not include the cost of any shipping that is not Standard) or product exchange of equal or lesser value.
- * Returns can only be processed within 14 days of delivery , and are limited to 2 (two) per item. Please note that OPTIC-WORLD reserves the right to require proof of error for an item returned more than once.
- * All return settlement requests that were submitted through the online submission form are final and irreversible. This does not include further offers of store credits or exchanges accepted via a verbal agreement after submission. Acceptance of said offers are final and irreversible as well.
- * The customer can only send back the items that were selected on the return authorization form, with the shipping label issued to those items. Any additional items that are included in the returned box that were not filled out on the appropriate return authorization form, will not be accounted for.